Driving Customer Service Through Human Connection
Connexa's all in one platform helps you reply to every email, every DM to deliver a great customer experience
Connexa helps you...
Grow your business by saving time
Connexa’s all in one platform streamlines customer inquiries across your digital sale channels
Drive growth by making data-driven decisions
Connexa provides you with personalized, easy to read analytics to understand your customer concerns
Save valuable time
Respond to frequently asked questions using the Notepad feature, where you can select templates instead of writing new responses
Jun 14, 2021
Hi [name], I can confirm your order is on its way. We had a delay in shipments so you can expect your package in a few days.
Apr 30, 2021
Hello [name], this item is currently out of stock. We will email you when it is back in stock.
Mar 17, 2021
Thank you for your inquiry. We value your feedback on product quality. Please send your order number so we can resolve the issue.
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Top Inquiries
Shipment Issues
Pricing Inquiries
Product Quality
Returns
Out of Stock
168
159
100
52
50
Send real-time customer feedback to your team
Don’t let any inquiry or complaint go unnoticed. Using the Customer Feedback section, you can send information about specific or reoccurring issues directly to your team
Be customer first
Using the Analytics Dashboard, you’ll have access to easy to read insights on your customers most frequent concerns so you can make decisions that speak to your customer's needs
Customer Feedback
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